Spaces such as post offices, police stations, or town halls have already taken advantage of the benefits of technology to improve customer service for the people who visit these places. The use of queue management systems, which rely on technology to automate this task and make work easier while reducing waiting times, is a reality that is gradually being adopted in healthcare spaces such as pharmacies. Contact us if you have decided to join this service and want to learn all the details.
More and more pharmacies are considering using this type of solution for customer management, especially since the emergence of the coronavirus. The COVID-19 pandemic caused queues to become almost endless due to high patient traffic, safety distancing, limited opening hours, etc.
There are many reasons: it reduces the extra workload of professionals and allows them to focus on dispensing medications, minimizes waiting time in queues, etc.
How can queues be managed properly? How can an orderly system be established that is convenient for users and easy for pharmacists to use?
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AdvantQtime: the best solution for all scenarios
AdvantQtime is the best possible option when choosing to install a queue management system in this type of establishment. It is a highly efficient centralized software for managing the order of entry or customer call flow in an organized and hierarchical manner.
What does this mean? It not only establishes a strict order of entry, but the system can be configured to divide customers based on their needs or interests. For example, there may be different queues depending on the type of product—pharmacy, para-pharmacy, blood pressure measurement assistance, blood sugar tests, antigen tests, etc.—which greatly optimizes workflow and reduces waiting times for customers.
In addition, the software collects data on appointment issuance at all times. What value does this have? A lot: pharmacy owners can analyze and process this data to understand their customers’ profiles and, based on this information, generate different sales strategies to increase profit margins.
The installation of AdvantQtime
The installation of AdvantQtime is quick and simple. A brief study of the pharmacy’s size and level of activity makes it possible to determine the optimal size of the central server where the management software will be installed, configured with the specific features required by each pharmacy.
On the other hand, ticket dispensers will be installed in the reception area. These dispensers offer intuitive use and an accessible learning curve for all types of users. With just a couple of taps on the screen, each customer can obtain their numbered ticket.
And where do customers see when it is their turn and which counter they should go to? This is made possible thanks to large-format monitors with integrated PCs in the waiting area. In other words, a screen connected to the system will display the ticket number being called, as well as the service desk they should go to.
The final part of this chain is a management PC that staff can use to call tickets according to their own workflow.
This simple setup allows waiting times to be reduced and problems with turn order to be eliminated; something that, in the short term, improves the quality of work in the pharmacy, optimizes employees’ time, and therefore can lead to a percentage increase in revenue.
The increase in sales in pharmacies
Experience working with the AdvantQtime system in dozens of pharmacies has shown that this final benefit—increasing revenue by a percentage—is a reality in virtually all cases where pharmacies decide to work in an integrated way with a customer appointment and queue management system.
Those extra seconds spent manually managing the order of service, which may seem insignificant, can end up turning into many minutes over the course of a full working day.
By eliminating this problem and streamlining the arrival of customers, staff can focus on dispensing medications and processing payments. This time optimization has a direct consequence: higher sales in the same amount of time and, therefore, increased revenue.
In addition, this sense of order and efficient management improves the pharmacy’s image for customers, who may even be willing to stay despite there being a queue, knowing that it is organized and optimized and that they will be served promptly.
All these positive aspects of queue management systems significantly improve service quality in pharmacies and ensure that pharmacists, staff, and customers feel comfortable in their day-to-day experience at the pharmacy.
AdvantQtime is a perfect option for your business and pharmacy queue management: you will have the best queue management software, quick to install and highly cost-effective for your pharmacy, revolutionizing the way you serve your customers. Contact us to explore all the possibilities and stand out from your competitors with unbeatable customer service.
