The use of electronic queue management systems is increasingly widespread among companies in different sectors, as they are a very effective tool for improving customer service, especially in the social and healthcare sector.
We are living in a new era in which technology is essential for companies to offer better service to users, and queue management systems are an alternative that allows people to save valuable time.
With our queue management systems at Advantecnia, you will have the ideal tool to improve the efficiency of your business and thus provide a better experience for your customers.
Contenidos
What are electronic queue management systems
An electronic or digital queue management system is a queue manager designed to control customer service in a business. It is a system based on hardware devices, managed through specific software to handle a company’s service queues.
The electronic queue system is a physical device that provides customers or patients with information about the turn currently being served, making it easier to know when each customer will be attended to and the approximate waiting time.
Electronic queue systems typically use an appropriate size and high brightness to attract public attention, ensuring they are visible from anywhere in the business premises or waiting area.
How digital queue management systems work
These devices are installed in areas where customers can access them to view the information displayed about the service queue. Their operation is very simple:
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The devices display on screen a number corresponding to the customer’s or patient’s entry ticket.
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Each time there is a change of turn, a flashing signal is shown to draw users’ attention (usually accompanied by a distinctive sound, sometimes customized for each company).
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Company staff have control over the numbers, allowing them to advance the queue quickly when necessary (for example, if a customer does not show up when their turn is called).
How online electronic queue management systems work
An online queue management system operates in a very efficient and simple way, which can be explained in the following steps:
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The customer accesses the online platform to book an appointment or take a turn using their computer or smartphone.
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They choose from the different options offered (for a specific procedure, a medical specialty in a clinic, etc.).
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Providing personal and contact details is the next step.
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Confirming the details and the booking.
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Receiving a confirmation message for the appointment via email or SMS.
For the company, there are different functions available to control and manage the appointments or turns requested by customers. Some of the features include tracking appointments, manually canceling bookings, sending relevant information by email or SMS (such as reminders), and creating new appointments.
What are the benefits of using electronic queue management systems
More and more companies are choosing digital queue systems, such as clinics, hospitals, service companies, public administrations, and retail businesses. The major advantages these devices provide make them essential tools for customer service. Let’s look at the main benefits of using electronic queue systems in your business.
They improve organization
By using a queue system in your business, you can improve the organization of customer service through a visual element that clearly and orderly displays turn information. Thanks to these devices, customers enjoy a better experience, with accurate, real-time information about how the service queue is progressing.
They attract customers’ attention
These are devices designed to capture customers’ attention, and they can even include an internal TV option to display news of interest to users. They also emit sounds to draw customers’ attention and notify them when a new turn has been called. These devices provide a better user experience by keeping customers informed at all times about the service process.
Ease of installation and use
These tools can be installed anywhere in the business quickly and easily. In addition, the software used to control them is very user-friendly and has a very short learning curve, meaning that anyone can learn to use it in a very short time.
Low energy consumption
In some models, these are technological products that do not generate high electricity consumption, so their impact on the energy bill is minimal or negligible. A queue system typically includes a power transformer to connect it to the electrical network and supply the energy needed for operation.
They prevent problems between customers
Waiting to be served in any type of business is a process in which friction between customers often arises and can lead to serious issues. By using professional queue management systems and electronic queue devices, companies can implement an efficient customer-calling system, avoiding the typical service problems that tend to occur (for example, people cutting in line or not respecting their turn).
Low cost
Queue control systems that use digital queue displays have a very affordable cost, making them easy for any business to implement in order to improve its customer service system.
We have seen what electronic queue management systems are and why they have become such popular tools today.
If you need to install this type of customer service devices in your company, do not hesitate to contact Advantecnia. We will offer you a personalized service, taking into account the characteristics and needs of your business, so you can implement the best queue management and digital queue system and take your company’s customer service to a new level.
